Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at stormcontact302@gmail.com. If your return is accepted, we will provide you with instructions on how and where to send your package.

Please do not send any products back without contacting us first. Items returned without prior authorization may not be accepted.

You can always contact us with any return questions at stormcontact302@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include your order number and, when applicable, photos of the item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items may not be eligible for return for hygiene, health, safety, or customization reasons. This may include personal care products that have been opened or used, personalized items, and other products that cannot be resold for hygiene or safety reasons.

Please contact us at stormcontact302@gmail.com if you have questions about whether your specific item is eligible for return.

Gift cards are non-returnable.

Exchanges

If you would like a different item, please contact us first. The fastest way to receive the item you want may be to return the original item, once the return is approved, and place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, as required by applicable law. The item must be in the same condition that you received it, unused, with tags, and in its original packaging. Proof of purchase may also be required.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at stormcontact302@gmail.com.